Terms and Conditions

Summary: When you use Nora, you are agreeing to these terms and our Privacy Policy, and promising to safeguard your account. You agree to use the service for the purposes defined in your plan and are of legal age to accept these terms.

A. Terms of Service

Summary: When you use Nora, you are agreeing to these terms and our Privacy Policy, and promising to safeguard your account. You agree to use the service for the purposes defined in your plan and are of legal age to accept these terms.

1. Acceptance of Terms

Poensgen Technology UG (haftungsbeschränkt) (“Poensgen”, “we”, “us”) provides users with a hosted environment to analyze marketing analytics and related business questions through our websites and apps (the “Service”). By using the Service, you are entering into a binding agreement with Poensgen, and you agree to comply with these Terms of Service (“Terms”) and also agree to our Privacy Policy; if you do not agree, you must not use the Service.

2. Account Usage and Security

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You are responsible for all activity under your Account.

3. Personal and Non-Commercial Use

Unless otherwise specified, the Service is for your personal and non-commercial use. If you are planning to use the Service for commercial purposes, you must subscribe to the appropriate commercial plan as defined in our pricing.

4. Minimum Age

You must be at least 16 years old (or older if required by local law) to use the Service. If you are a parent or legal guardian of a user under the age of 18, by allowing your child to use the Service, you are subject to these Terms and responsible for your child’s activity on the Service.

B. Acceptable Use

Summary: Nora hosts a variety of analytics projects, and that hosting only works when our users are able to work together and not abuse the Service. Certain conduct and content are prohibited. In addition, we set quotas and limits that you must follow.

1. Prohibited Conduct

While using the Service, you must not engage in any conduct that is abusive or violates applicable laws, regulations, or these Terms. Prohibited conduct includes:

  • Interfering with, disrupting, or creating an undue burden on the Service, including by sending excessive data or requests.
  • Abusive advertising, spamming, or commercial solicitation.
  • Phishing or impersonation, whether or not the target is a user of the Service.
  • Creating accounts with automation or registering accounts in bulk.
  • Scraping or otherwise obtaining content, whether for training or extracting data for machine learning models, reverse-engineering any part of the Service, or for any other purpose outside the intended Service functionality.
  • Infringing the privacy of other users, including by harvesting personal information.

2. Prohibited Content

You are solely responsible for the content you create, submit, and share on the Service. Prohibited content includes:

  • Defamatory, harassing, abusive, threatening, or bullying content.
  • Profanity, violent, or graphic content, including hate speech or symbols.
  • Promoting illegal conduct.
  • Infringing the intellectual property rights of others.

3. Quotas and Limits

Poensgen may establish usage quotas and limits that govern your usage of the platform, including but not limited to computing resources, storage, and data transfer. You agree to follow these quotas and limits as they are defined by the Service.

C. Content on Nora

Summary: You affirm you own the rights to the content you post. You give us permission to host your content, make your content available to others, and to use it to provide the Service.

1. Your Content and Ownership

When you submit content to the Service, you affirm that you hold all of the rights to the content or have obtained all necessary permissions. Except as provided in these terms, you retain any and all of your rights to any content you submit, and you are responsible for protecting those rights.

To provide the Service, you grant Poensgen the right to copy, display, distribute, perform, reformat, and modify your content as necessary to provide, maintain, secure, and improve the Service.

2. Public Report Links

If you create a public share link to a report, anyone with the link may access the report content until you revoke the link. You are responsible for what you choose to share publicly.

3. AI Output

Output generated by Nora may be incorrect, incomplete, or outdated. You must independently review and verify Output before acting on it. Poensgen is not responsible for decisions or actions based on AI Output.

4. Data Protection and Privacy

Your privacy is important to us. As explained in our Privacy Policy, we collect, use, and share your personal information to provide and improve the Service. We comply with applicable privacy laws, including GDPR.

D. Purchases

Summary: You are responsible to pay for any purchases, recurring subscription fees, and usage fees that you incur on the Service.

1. Subscription Services

You may acquire subscription services to add additional features to your account. Your subscription will automatically be rebilled at the end of your subscription term at the then-currently applicable rates.

2. Pricing and Usage Fees

For details of current pricing, consult our pricing page. You may incur additional usage fees (Credits) if you exceed the limits associated with your account or current plan. These fees may be automatically billed to your payment method.

3. Refunds

Fees and purchased credits are non-refundable except where required by law. Usage-based charges are non-refundable as they reflect metered usage that has already occurred.

E. Notices, Changes, and Termination

Summary: We may make changes to these terms and conditions at any time. Your account may be terminated at our sole discretion for violations.

1. Modification of Terms

Poensgen reserves the right to modify or replace these terms at any time by updating this page. Continued use of the Service after any modifications implies your acceptance of the new terms.

2. Service Announcements

You consent to receiving Service announcements and updates from Poensgen via email or from within the Service regarding new features, changes, or pricing updates.

3. Account Termination

Upon termination, your right to use the Service will cease immediately. Poensgen holds the right to suspend or terminate your account for violations of these Terms, prohibited conduct, or any other actions deemed detrimental to the platform.

F. Limitations and Disclaimers

Summary: The Service is provided “as is”. We do not accept responsibility for loss or damage arising from your use of the Service.

1. Liability

We are liable without limitation for intent and gross negligence. For simple negligence, we are liable only for breaches of essential contractual duties, limited to foreseeable, typical damages. These Terms are governed by the laws of the Federal Republic of Germany. Exclusive venue is Berlin, Germany.

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